Refund Terms for QUELTHERION
Introduction
At QUELTHERION, customer satisfaction is a top priority. We strive to provide the highest quality products and services. However, if you are not entirely satisfied with your purchase, we are here to help. This document outlines our refund terms and conditions.
Refund Eligibility
To be eligible for a refund from QUELTHERION, the following conditions must be met:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- A receipt or proof of purchase must be provided.
- Refund requests must be submitted within 30 days of the purchase date.
Non-Refundable Items
Certain items are exempt from being returned or refunded. These include:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
Refund Process
To initiate a refund, please follow these steps:
- Contact our customer support team at [email protected] to request a refund and provide a valid reason for the return.
- Once your request is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Late or Missing Refunds
If you have not received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you have completed all these steps and still have not received your refund, please contact us at [email protected].
Shipping Returns
To return your product, you should mail it to:
QUELTHERION Returns
1234 Market Street
Suite 567
San Francisco, CA 94103
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
If you have any questions about our refund terms, please contact us: